Benefits

  • Paying up to £29,000pa
  • 25 days holiday, plus 8 public holiday days
  • Flexible working arrangements 4and flexible benefits package

About the Company

We are currently recruiting for a IT Support Technician to join a fantastic media and entertainments company based in West London.

Main Duties

We are currently recruiting for an IT Support Technician. In this role you will be responsible for:

  • Manage effectively the resolution of support issues that are reported in an efficient manner.
  • Logging incoming communication, taking ownership of, and working pro-actively to support queries.
  • Installing, configuring and supporting computer hardware, operating systems and applications.
  • Coordinating tests and troubleshooting to resolve technical faults, and where necessary providing training and advice.
  • Communicate progress in a professional non-jaragon way.
  • Assist in the Provision of cost effective computing and communications hardware, software and systems.
  • Assist and train users to use and build queries software, implement good practices to extract data and reports for the business KPI
  • Provide first and second level support and maintenance of existing hardware and software for data systems.
  • Training of end users on software and systems where required.
  • Provide timely and accurate management information from existing systems as required.
  • Perform necessary database and system administration according to best practice to ensure business continuity and to ensure that all reasonable safeguards are in order to minimize downtime of any computerized system.

About you

  • Knowledge of Cisco Routers Configuration (LAN/WAN)
  • Good English Communication Skills
  • Visit our customer for onsite support & replace/install parts
  • HW / SW Maintenance, Configuration & Installation
  • Troubleshoot Routers & Replace components (Network cards/SPA etc)
  • Experience on Infrastructure (IT, Switches, Server, Data Center)
  • Imaging desktops and laptops using SCCM
  • Handling different operating systems
  • Asset/Inventory Management at sites
  • Desktop/Network Printers Management at sites
  • Image creation & Deployment Successful

 

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